Privacy Policy

Information We Collect

meliontravaex collects information you provide directly to us when creating an account, using our family budgeting platform, or contacting our support team. This includes your name, email address, phone number, and financial data you choose to input for budgeting purposes.

Personal Information

• Contact details including name, email address, and phone number
• Account credentials and authentication information
• Financial data you input for budgeting calculations
• Communication preferences and support interactions
• Usage patterns and platform interaction data

Automatically Collected Data

We collect certain information automatically when you use our services, including your IP address, browser type, operating system, and usage statistics. This helps us improve our platform and provide better service to all users.

How We Use Your Information

Your information helps us provide, maintain, and improve our family budgeting services. We process your data to calculate budget recommendations, track spending patterns, and deliver personalised financial insights.

Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your financial data is encrypted both in transit and at rest.

• End-to-end encryption for all data transmission
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Secure data centres with 24/7 monitoring
• Staff training on data protection procedures

Your Rights Under UK GDPR

As a UK resident, you have specific rights regarding your personal data. You can request access to your information, ask for corrections, or request deletion of your data at any time.

Your Data Rights Include

• Right of access - request a copy of your personal data
• Right to rectification - correct inaccurate information
• Right to erasure - request deletion of your data
• Right to restrict processing - limit how we use your data
• Right to data portability - receive your data in a structured format
• Right to object - oppose certain types of data processing

To exercise any of these rights, contact us using the information provided below. We will respond to your request within one month, though complex requests may take up to three months.

Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share limited data with trusted service providers who help us operate our platform, such as cloud hosting services and payment processors.

When We Share Information

Information sharing occurs only in specific circumstances and always with appropriate safeguards in place. Our service providers are contractually obligated to protect your data and use it only for specified purposes.

• With service providers for platform operation and maintenance
• For legal compliance when required by law
• To protect our rights and prevent fraud
• In case of business transfers (with user notification)

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account data is typically retained for the duration of your active account plus seven years for financial record-keeping requirements.

After account closure, we may retain certain information for legal compliance, fraud prevention, and legitimate business purposes. You can request early deletion of your data by contacting our support team.

Cookies and Tracking

Our platform uses essential cookies for functionality and optional cookies for analytics and performance improvement. You can control cookie preferences through your browser settings or our cookie management tool.

Types of Cookies We Use

• Essential cookies for platform functionality
• Performance cookies to understand usage patterns
• Preference cookies to remember your settings

International Data Transfers

Your data is primarily processed within the UK and European Economic Area. If we need to transfer data outside these regions, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email or platform notifications at least 30 days before they take effect.